Shipping and Return Policy


We've streamlined our shipping rates to make it easy for you:

Spain: Enjoy a flat rate of 6.90€. Plus, if you spend over 100€, shipping is on us!
EU: Shipping to the rest of the EU is coming soon. Stay tuned!

Your order will be on its way within 2 business days from when we receive it. Once it's dispatched, you'll get a shipping confirmation email with your tracking number. 


Local delivery is available for addresses within the delivery zone (.8 km radius). Orders placed before 13:00 Monday-Saturday will be delivered the same day (outside store opening hours). Orders placed outside of these hours will be delivered the next day. We will do our best to get it to you sooner!
Please note there is no Sunday delivery.

When your order is ready for delivery, we will send you a message to let you know it is on the way.


We want you to love your purchase, but if for any reason you don't, here's what to do:

You have 14 calendar days from the delivery date to return unused items in their original packaging. Just make sure you have the original receipt or proof of purchase.

Send us a message with your order number to receive a Return Authorization and then ship the item back to us at: KITI, Conde Duque 28 Derecha B, 28015 Madrid, Madrid, Spain. Please ensure we receive it within 14 days of delivery for a refund. You are responsible for return shipping costs.

Once we receive and inspect your return, and, if approved, we'll process the refund within 5 working days to your credit card or original payment method, minus the original shipping charges.

Please note that jewelry and sale items are final sale.

Our team meticulously checks each item before shipping, but if something slips through, reach out to us within 3 business days of receiving your package at with pictures and details.